How it works
The exact route depends on the product and services required. Most orders move through four operational phases, with approvals before important decisions are made.
View services →Phase 1
Clarify the product request and confirm whether sourcing support is practical.
Send a clear product request so we can review what needs to be sourced.
Incomplete requirements may delay accurate supplier searching.
We review whether the request is practical before supplier searching begins.
Some goods may require additional checks before the request can be accepted.
Phase 2
Search suppliers, compare available options and confirm the order scope.
We look for suitable factories, wholesalers or market vendors based on the confirmed request.
Not every product will have a suitable supplier.
Available options are compared so you can decide with clearer information.
The cheapest option is not always the best option.
Customer approval
You confirm the selected product, supplier, quantity and agreed service scope.
Phase 3
Follow production progress and arrange agreed product or packaging checks.
We stay in contact with the supplier and report relevant progress.
Supplier delays may still occur.
Agreed checks are arranged before goods move further toward shipment.
Inspection reduces risk but cannot identify every possible defect. Specialist testing may require an independent third party.
Phase 4
Receive goods, consolidate suitable cartons and coordinate shipping through partners.
Goods from one or more suppliers can be received and prepared for dispatch.
Warehouse handling may be completed through selected third-party partners.
We coordinate suitable transport options and share available shipping updates.
Shipping is handled through third-party logistics partners. Transit times are estimates, and customs duties depend on the shipment and destination.
Responsibilities
| Stage | Customer | We coordinate | Third party where applicable |
|---|---|---|---|
| Product requirements | Provide accurate product details | Clarify and structure the request | — |
| Supplier selection | Approve the selected option | Search, compare and report options | — |
| Production | Confirm priorities and timelines | Follow up and share updates | Supplier manufactures or supplies goods |
| Inspection | Agree inspection scope | Arrange agreed checks | Specialist inspectors where required |
| Warehouse handling | Confirm packing requirements | Coordinate receiving and consolidation | Selected warehouse partners |
| Shipping | Confirm destination and method | Compare options and share updates | Freight agents and carriers |
| Customs and destination procedures | Handle destination import requirements | Share available shipping information | Customs authorities and destination partners |
